PRE ORDER – TERMS AND REGULATIONS
General terms and regulations
Ordering online
Monday- Friday: The order must be placed minimum 48 hours before departure. Weekends: Orders accumulated in the weekends will not be handled before monday morning. Ex.: If you are ordering for a Monday, you must place the order before 15:00 on Friday the week in advance. You as a customer are responsible for giving the correct name/ company and travel information. When the order is registered, you will receive a confirmation on e- mail. If you don’t recieve a confirmation after a few minutes, you must contact customerservice.
Ordering on E- mail
Monday- Friday: The order must be placed minimum 48 hours before departure. Weekends : Orders accumulated in the weekends, will not be prosessed before Monday morning. Ex.: If you are ordering for a Monday, you must place the order before 15:00 on Friday, the week in advance. As a customer you are obligated to give correct personal name, company name and travel information. When the order is registered you will receive a confirmation on e- mail. The confirmation will be given during opening hours: Monday- Friday 08:00- 15:00.
On board trains
Your meals are picked up at the café. In trains where there is no café, you must contact the conductor in order to get your food. The meals are enjoyed at the booked seats. It is not possible to book a table in the cafe. It is also not allowed to order alcohol containing beverages in advance. Alcohol containing beverages, can only be served in the café.
Prices
All prices are included VAT. VAT is currently 14%.
Payment method
Your orders are paid in advance with a creditcard . Creditcards accepted: Visa and Mastercard
Cancellation/ change
Monday- Friday: The cancellation must be sent minimum 48 hours before departure. Weekends: Cancellations accumulated in the weekends, will not be prosessed before Monday morning. Ex.: If you are cancelling an order for a Monday, you must send it before 15:00 on Friday, the week in advance. Cancellations after this will not be refunded. To cancel an order; send an e- mail to booking@togservice.no .A confirming e- mail will be sent to you when the order is changed. To change an order, you must cancel the original order and order agein. Refunds are credited to the same account as the customer used to place the order. A refund takes approximately 5 days, depending on your bank.
Deficient or failed delivery
Complaint
The complaint must be Rail Gourmet Togservice at hand in reasonable time after the delivery has or should have taken place.
Remedial
Rail Gourmet Togservice shall as soon as the complaint have taken place, implement meassures to correct the failed or deficient order or find a compatible solution for the customer.
Price reduction
The customer can demand a reduction in price, if Togservice do not succeed in delivering or correct a mistake sufficiently. In these cases a credit card customer will be refunded.
Terms to sign up as a businessclient
The customer relationship presupposes that it will be made a credit rating of the customer. Rail Gourmet Togservice can set a credit limit for delivery and can demand that the customer pays a delivery in advance. Togservice can further demand that the customer pays all credit debt before new credit is offered. Togservice can decline to sign a contract with the customer.
As a business client, you can choose between two payment methods; creditcard or invoice.
Cancellation/ change
Monday- Friday: The cancellation must be sent minimum 48 hours before departure. Weekends: Cancellations accumulated in the weekends, will not be prosessed before Monday morning. Ex.: If you are cancelling an order for a Monday, you must send it before 15:00 on Friday, the week in advance. Cancellations after this will not be refunded. To change or cancel/ change a order; send an e- mail to booking@togservice.no . A confirming e- mail will be sent to you when the order is cancelled/ changed.
The service is delivered by Rail Gourmet Togservice Norge AS
Box 9146, Grønland
NO-0133 Oslo
Org.nr.: 946 146 072