{"id":258,"date":"2019-07-02T16:53:26","date_gmt":"2019-07-02T16:53:26","guid":{"rendered":"https:\/\/togservice.r8.is\/?page_id=258"},"modified":"2019-07-02T16:56:19","modified_gmt":"2019-07-02T16:56:19","slug":"pre-order-terms-and-regulations","status":"publish","type":"page","link":"https:\/\/sj.togservice.no\/en\/pre-order-terms-and-regulations\/","title":{"rendered":"Pre-order \u2013 Terms and regulations"},"content":{"rendered":"\n

General terms and regulations<\/strong><\/h3>\n\n\n\n

Ordering online<\/strong><\/h4>\n\n\n\n

Monday- Friday:<\/strong> The order must be placed minimum 48 hours before departure. Weekends:<\/strong>  Orders accumulated in the weekends will not be handled before monday morning. Ex.: If you are ordering for a Monday, you must place the order before 15:00 on Friday the week in advance. You as a customer  are responsible for giving the correct name\/ company and travel information. When the order is registered, you will receive a confirmation on e- mail. If you don\u2019t recieve a confirmation after a few minutes, you  must contact customerservice.<\/p>\n\n\n\n

Ordering on E- mail<\/strong><\/h4>\n\n\n\n

Monday- Friday:<\/strong> The order must be placed minimum 48 hours before departure. Weekends<\/strong>  : Orders accumulated in the weekends, will not be   prosessed before Monday morning. Ex.: If you are ordering for a Monday, you must place the order before 15:00 on Friday, the week in advance. As a customer you are obligated to give  correct personal  name, company name and travel information. When the order is registered you will receive a confirmation on e- mail. The confirmation will be given during opening hours: Monday- Friday 08:00- 15:00.<\/p>\n\n\n\n

On board trains<\/strong><\/h4>\n\n\n\n

Your  meals are picked up at the caf\u00e9. In trains where there is no caf\u00e9, you must contact the conductor  in order to  get your food. The meals are enjoyed at the booked seats. It is not possible to book  a table in the cafe. It is also not allowed to order alcohol containing beverages in advance. Alcohol containing beverages, can only be served in the caf\u00e9.<\/p>\n\n\n\n

Prices<\/strong><\/h3>\n\n\n\n

All prices are included VAT. VAT is currently 14%.<\/p>\n\n\n\n

Payment method<\/strong><\/h4>\n\n\n\n

Your orders are paid in advance with a  creditcard . Creditcards accepted: Visa and Mastercard<\/p>\n\n\n\n

Cancellation \/ change<\/strong><\/h3>\n\n\n\n

Monday- Friday: <\/strong>The cancellation must be  sent minimum 48 hours before departure. Weekends:<\/strong>  Cancellations accumulated in the weekends, will not be   prosessed before Monday morning. Ex.: If you are cancelling an order for a Monday, you must send it  before 15:00 on Friday, the week in advance. Cancellations after this will not be refunded. To  cancel an order; send an e- mail to booking@togservice.no<\/a> .A confirming e- mail will be sent to you when the order is changed. To change an order, you must cancel the original order and order agein. Refunds are credited to the same account as the customer used to place the order.  A refund  takes approximately 5 days, depending on your  bank.<\/p>\n\n\n\n

Deficient or failed delivery<\/strong><\/h3>\n\n\n\n

Complaint<\/strong><\/h4>\n\n\n\n

The complaint must be Rail Gourmet Togservice at hand in reasonable time after the delivery has or should have taken place.<\/p>\n\n\n\n

Remedial<\/strong><\/h4>\n\n\n\n

Rail Gourmet Togservice shall as soon as the complaint have taken place, implement meassures to correct the failed or deficient order or find a compatible solution for the customer.<\/p>\n\n\n\n

Price reduction<\/strong><\/h4>\n\n\n\n

The customer can demand a reduction in price, if Togservice do not succeed in delivering or correct a mistake sufficiently. In these cases a credit card customer will be refunded.<\/p>\n\n\n\n

Terms to sign up as a businessclient<\/strong><\/h4>\n\n\n\n

The customer relationship presupposes that it will be made a credit rating of the customer. Rail Gourmet Togservice can set a credit limit for delivery and can demand that the customer pays a delivery in advance. Togservice can further demand that the customer  pays all credit debt before new credit is offered. Togservice can decline to sign a contract with the customer.<\/p>\n\n\n\n

As a business client, you can choose between two payment methods;  creditcard or invoice.<\/p>\n\n\n\n

Cancellation \/ change<\/strong><\/h4>\n\n\n\n

Monday- Friday: <\/strong>The cancellation must be  sent minimum 48 hours before departure. Weekends:<\/strong>  Cancellations accumulated in the weekends, will not be   prosessed before Monday morning. Ex.: If you are cancelling an order for a Monday, you must send it  before 15:00 on Friday, the week in advance. Cancellations after this will not be refunded. To change or cancel\/ change a order; send an e- mail to booking@togservice.no<\/a> . A confirming e- mail will be sent to you when the order is cancelled\/ changed.<\/p>\n\n\n\n

The service is delivered by
Rail Gourmet Togservice Norge AS
Box 9146, Gr\u00f8nland
NO-0133 Oslo
Org.nr.: 946 146 072<\/p>\n","protected":false},"excerpt":{"rendered":"

General terms and regulations Ordering online Monday- Friday: The order must be placed minimum 48 hours before departure. Weekends:  Orders accumulated in the weekends will not be handled before monday morning. Ex.: If you are ordering for a Monday, you must place the order before 15:00 on Friday the week in advance. You as a customer  are responsible […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"\nPre-order \u2013 Terms and regulations - NORD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sj.togservice.no\/en\/pre-order-terms-and-regulations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pre-order \u2013 Terms and regulations - NORD\" \/>\n<meta property=\"og:description\" content=\"General terms and regulations Ordering online Monday- Friday: The order must be placed minimum 48 hours before departure. Weekends:  Orders accumulated in the weekends will not be handled before monday morning. 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